Regardless of whether you are just getting started or in a mature environment, people will ultimately determine your ceiling. As a certified Salesforce Partner, and fellow user, customers look to Brooksource for the expertise and guidance needed to turn their visions into reality. We understand the opportunities, as well as the challenges, and will work alongside you to get the most out of your investment. In a competitive market where the skill gap is wide and help is costly, Brooksource is your one-stop service partner for all your Salesforce resource needs.
Salesforce Readiness Initiative (SRI)
Across all industries, the possibilities and adoption rate of Salesforce are growing at an exponential rate. Unfortunately, so is the demand for personnel with the niche skillsets needed for these resources. Put simply, the existing talent pool cannot keep up. What can you do? How will you scale? Our Salesforce Readiness Initiative was designed with all of this in mind. As an official member of Salesforce’s Talent Alliance, Brooksource is delivering a pipeline of trained, retainable, and hirable talent that can make an immediate impact on your Salesforce Journey. What separates us from the rest of the industry is not only that we are a vetted Salesforce Workforce Development Organization and Authorized Training Provider, it's that our focus is on non-traditional ways of sourcing with a prioritization on DE&I, Underemployed, and Veterans. Visit our SRI specific landing page to take a deeper look at the metrics and success of the program.
Sales and Service Cloud
Customer experience is everything. To deliver a quality experience, it is essential to be streamlined, centralized, and efficient. Through these platforms, you can do just that. Support your customer service teams with case management, call scripting, and everything else they need to deliver top-tier experiences, all in one centralized hub.
Marketing is non-stop, and you need a partner who can keep up with the daily needs and complexities of your work. With the Marketing Cloud you can streamline content creation, manage multiple platforms, and much more! By partnering with Brooksource, we can ensure that you are properly equipped to achieve your customer goals while optimizing the customer journey.
Called Customer 360 because it encompasses the full breadth of the Salesforce portfolio—including our core applications, platform, services, and connected ecosystem. Having a single-source CRM strategy can drastically increase workflow efficiency, and integration across all the organizations of your business.
Data is a valuable resource but being able to use said data in your decision-making process is truly invaluable. Luckily, we can help drive intuitive key business insights through the streamlined data visualization of Tableau. Learn more!
Center of Excellence (COE)
The Salesforce journey can move lightning fast, thus securing best practices are critical when it comes to staying on track and hitting deliverables. Whether it be setting design standards, workflow customization, REST API development or data integration, it all needs to be standardized. Additionally, to gain maximum ROI, adoption needs to be a key focus of your strategy. Brooksource can insure all of this by developing a COE for your organization, ensuring both utilization and ROI.
As a recognized member of these technology company partner ecosystems, we are currently offering consulting services related to specific technology products.